General
Conditions
General conditions
General Travel Conditions
These General Travel Conditions are written to inform you of your rights and obligations as part of your running trip. In addition, we provide herein information on what to expect on your running trip. All running trips booked as of July 1, 2018 are subject to the ANVR Travelers Terms and Conditions, paragraph 1 (latest version: www.anvr.nl/consumentenvoorwaarden.pdf). Unless the ANVR Travel Terms and Conditions permit deviation therefrom, these General Travel Terms and Conditions cannot affect the ANVR Travel Terms and Conditions. The General Travel Terms and Conditions are only intended to further strengthen and clarify your position.
Before you travel, check any COVID rules that may apply at that time.
Your travel agent is not responsible/liable if you cannot provide valid documents.
1.
Offer
1.1
The basis of this offer is our running trip description and our additional information for the particular running trip, to the extent available at the time of booking. Brochures from hotels, marathon organizations and other running activity providers not published by us are not binding on our performance obligation unless they are included in the running trip agreement in agreement with you.
1.2
We do a careful review of contracted hotels, marathon organizations and other running activity providers. The information on our website is made to the best of our knowledge. Where ratings are specified, they refer to local standards. For differences arising from the description on our website and the customer's expectations, we can only be held liable if one of the grounds for liability set out in these General Conditions of Travel exists.
1.3
Prices quoted are per person (runner or supporter), and are based on the assumption that two people travel together (double room). Individual travelers pay a surcharge,. The cost of support services, e.g. arranging visas and reservations are passed on to the customer and charged separately.
2.
Booking
2.1
You are responsible for all contractual obligations of travelers (runners and supporters) for whom you book, including yourself, to the extent that you have entered into this obligation by express and separate declaration.
2.2
If a minor wishes to make a booking, he must prove that his parent(s) or guardian(s) have given their consent. In some countries it is also not allowed to make a trip without an adult traveling with you. It is not permitted to make a booking under a false name, or stating a false age or (e-mail) address. We may cancel the walking tour agreement if you do not comply with this. In that case, we will refund you the travel price already paid. We will then deduct the costs we have incurred.
2.3
If the content of our walking tour confirmation differs from the content of the booking, a new offer is valid for ten days. The contract is concluded on the basis of this new offer, insofar as we have referred to the change regarding the new offer and have fulfilled our pre-contractual information obligations and you accept our offer by express declaration or prepayment within the binding period.
2.4
The online booking process is explained on the website Globalrunning.com. To correct your entries, to delete or reset the entire booking form, a correction option is available, the use of which is explained.
2.5
By clicking on the "book" button (or similar wording), you offer us the conclusion of the binding running trip agreement through your booking request. We immediately acknowledge receipt of your booking request via e-mail (confirmation of receipt). By clicking the button you do not justify your claim to the conclusion of a contract.
2.6
The walking tour contract is concluded bindingly as soon as you receive our final booking confirmation via e-mail.
2.7
The ANVR travel conditions, paragraph 1, article 1.3 give you the opportunity to revoke your booking under the conditions stated there. If the running trip offer or running trip documents state that no cooling-off period or right of withdrawal applies, or if they use the term "final booking", no right of withdrawal applies. The right of withdrawal must be exercised in the manner prescribed in these General Travel Terms and Conditions.
3.
Payment / travel documents
3.1
At the conclusion of the running trip agreement, you will pay the amount specified in the order confirmation. This amount is 100% of the cost of the ordered start numbers and insurance plus 50% of the total running trip cost minus this cost of the ordered start numbers and insurance.
3.2
The remaining amount is payable upon receipt of the final invoice or no later than two (2) months before the start of the running trip. For short-term bookings made within two (2) months before the start of the running trip, the total cost of the running trip is due immediately. Any processing fees, cancellation fees and rebooking fees are also due immediately.
3.3
If you do not make the deposit and/or final payment according to the agreed due dates, although we are willing and able to provide the contractual services properly, have fulfilled our legal information obligations and have no legal or contractual retention obligations in your favor, we have the right, after sending a reminder with a deadline, to cancel the running trip agreement and charge a cancellation fee in accordance with Article 5.
3.4
The running trip documents are generally made approximately 21 days before the start of the running trip, if necessary within 24 hours for short-term bookings. Shipping documents will be sent by email.
4.
Changes to your running trip by Globalrunning.com
4.1
Deviations of essential features of the agreed content of the running trip agreement, which become necessary after the conclusion of the agreement and which we have not caused in good faith, we may implement before departure, as long as the deviations are insignificant and do not affect the overall scope of the running trip.
4.2
We are obliged to inform you clearly, understandably, in the shortest possible time and in an explicit manner about a change in a running trip as well as the reason for the change. We will inform you by email, phone call or voicemail message.
4.3
In the event of a material change in an essential feature of a running trip or deviation from your specific requirements that have become part of the running trip agreement, you have the right, within a reasonable period of time set by us to notify you of the change, to decline the changed running trip agreement free of charge or confirm your participation in a substitute running trip if we have offered you such a substitute running trip. You have the choice to respond to our notice or not. If we have not heard your response or have not heard your response in a timely manner, the notified change will be deemed accepted.
4.4
Warranty claims remain unchanged for as long as the changed service is defective. If we have lower costs to perform the modified or replacement running trip of comparable quality, the difference will be reimbursed.
5.
Cancellation before departure / Cancellation fees.
5.1
You may cancel your running trip agreement at any time before the start of the running trip. You must notify us of the reason for cancellation by email.
5.2
If you cancel before the start of the running trip, we will not be entitled to the price for the running trip. Instead, you will owe us a reasonable fee unless the cancellation is our responsibility or results from exceptional circumstances occurring at or near the destination that are material to the execution of the running trip.
5.3
The amount of reasonable compensation is fixed at a flat rate, taking into account the period between cancellation and the start of the running trip, taking into account the expected savings in costs and the expected acquisition through the other use of the travel services. The lump sum compensation can be found in the Article 18 of these General Travel Conditions.
5.4
We reserve the right to charge a higher individually calculated compensation instead of the above lump sum compensation amount, insofar as we can prove that we have incurred significantly higher costs than the respective applicable lump sum compensation rate. In this case, we are obliged to quantify and substantiate the required compensation, taking into account the expenses saved through other use of the travel services.
5.5
If we are obliged to compensate the travel price as a result of a cancellation, we will provide such compensation upon receipt of the cancellation notice at short notice and as soon as possible.
6.
Rebooking / substitution
6.1
Entry tickets, start numbers and insurance cannot be rebooked nor converted to another person's name.
6.2
After concluding the running trip agreement, you are not entitled to any changes, in particular regarding the travel date, destination, place of departure, accommodation or type of transportation (rebooking). If you want to make a rebooking - if possible - we usually have the same costs as for a cancellation. Therefore, we must charge you the same amount in fees for a rebooking. For other, minor changes, however, we only charge a processing fee of EUR 35. This does not apply if the rebooking is necessary because we provided you with incorrect or inadequate information before you made the booking. In this case, the rebooking is free of charge to you.
6.3
In addition to the provisions in the ANVR Travelers' Conditions, paragraph 1 (see Article 8.1) regarding substitution, the third party that enters into the rights and obligations of the loop travel agreement in your place must meet all the requirements set for the loop travel and substitution.
6.4
You may notify us by email up to seven (7) days prior to the commencement of the trip that, in consideration of clause 6.2, in lieu of you a third party assumes the rights and obligations of the running trip agreement.
7.
Unused travel services
7.1
If you do not use individual travel services that we were able and willing to provide in accordance with the loop travel agreement for reasons attributable to you, you are not entitled to a pro rata refund of the travel price. This does not apply if such reasons would have justified you under the legal requirements for free cancellation or for termination of the running trip agreement. We will endeavor to reimburse the costs saved by the service providers. This obligation will be waived if the expense is completely negligible.
8.
Termination for conduct reasons.
8.1
We may cancel or terminate the running trip agreement without notice if you interfere with the performance of the running trip, regardless of our warning that you are behaving in breach of the running trip agreement that warrants immediate cancellation of the contract. This does not apply if the conduct in violation of the running trip agreement is based on a breach of our own information obligations. If we cancel we reserve the right to the full trip price; however, we must recognize and deduct from this trip price the value of the costs saved and any benefits we obtain from any other use of the unused services including amounts reimbursed by the service providers.
9.
Obligation to cooperate of the traveler (runner and supporter).
9.1
Please inform us in a timely manner should you not receive the required travel documents by the deadline.
9.2
If the running trip is not experienced without defects, you may request a solution. This requires - without prejudice to our primary duty to perform - your cooperation. Therefore, you are obliged to do everything you can to help eliminate the defect and to minimize or completely prevent any damage. To the extent we were unable to remedy the cause of the default as a result of culpable default, you are not entitled to damages. If you communicate with us please state at least the trip number, the trip destination and the start and end date of the running trip as stated in the travel documents.
9.3
Please note that baggage loss, damage and delay associated with air travel in accordance with aviation regulations must be reported by you immediately on the spot to the airline's ground handler by means of a so-called Property Irregularity Report (PIR) report. To make a PIR report, you need your boarding pass (boarding card) with the so-called baggage receipt (claim ticket). You received the claim ticket at check-in.
of your baggage. Please do not throw it away until you have verified that your baggage has arrived (undamaged). Compensation for loss, delay or damage to registered baggage is limited under international conventions to a maximum of
an amount of 1,131 Special Drawing Rights (SDR). The SDR is a currency determined by the International Monetary Fund. The exchange rate against the euro changes daily. See www.imf.org/external/np/fin/data/rms_five.aspx. The amount of compensation mentioned is a maximum. It may end up being less. This is due to applicable conventions and depends on the airports from which you depart and where you arrive and the weight of your luggage. If you do nothing, this cannot be waived. But if your baggage is worth more than this maximum, you can ask the airline for a higher maximum at check-in. You do this by filling out a so-called declaration of interest and paying an additional fee. How much this is varies by airline. The staff at the check-in desk can help you with this. Valuable and fragile items (think cameras or jewelry) and medicines must be carried as hand luggage in the cabin. This is due to possible loss or a delayed arrival of your luggage.
10.
Limitation of liability
10.1
Of course we hope that the walking tour you have booked fully meets your expectations. In the unlikely event that this is not the case, then - in addition to the provisions in the ANVR travel conditions, paragraph 1 (article 12) - what is stated in this article 10 applies.
10.2
We are not liable if your running trip does not meet your expectations if this is caused by force majeure, including unavoidable and extraordinary circumstances (being all circumstances beyond our control and not reasonably attributable to us such as road or air traffic congestion, public transport strikes or weather conditions). We are also not liable if your running trip does not meet your expectations when this is due to yourself or a third party not engaged by Globalrunning.com in the performance of the travel services.
10.3
Our liability for damages (including costs) shall at all times be limited to a maximum of three times (3x) the travel price, unless such damage is caused by willful intent or gross negligence of Globalrunning.com. The limitation of liability described in the preceding sentence also does not apply if the damage consists of personal injury. Should any form of damage be subject to a treaty or regulation of the European Union, Globalrunning.com is free to rely on an exclusion or limitation of liability granted by the relevant regulation or
permits.
10.4
We shall not be liable for performance disruptions, bodily injury and property damage in connection with running trip services if these services are explicitly specified in the running trip advertisement and the running trip confirmation as third-party services, stating the identity and address of the contract partner, in such a way that it is clear to you that these services are not part of the running trip provided by Globalrunning.com. However, we shall be liable if and to the extent that your loss is a result of a breach of our duty of information.
10.5
Any claim for damages shall expire after two (2) years. This means that you must have filed or instituted any claim for damages no later than two years after the end of your running trip. If you wait longer than two (2) years, you may no longer file such a claim.
11.
Disputes
11.1
Please note that we do not participate in a voluntary resolution of consumer disputes. For all travel agreements concluded in electronic commerce, we refer to the European platform for online dispute resolution http://ec.europa.eu/consumers/odr. This platform ensures that your complaint goes to the appropriate dispute committee. In the Netherlands, this is the Geschillencommissie Reizen (see www.sgr.nl), to which Globalrunning.com is automatically affiliated as an ANVR member. The Geschillencommissie Reizen is recognized by the European Commission as a neutral body for alternative travel arrangements.
dispute resolution, as referred to above. It is also possible to submit a complaint directly to the Geschillencommissie Reizen:
Travel Disputes Committee
PO Box 90600
2509 LP The Hague
tel. 070-310 53 10
www.degeschillencommissie.nl
Please note that your complaint will only be handled by the Travel Disputes Committee if the provisions of articles 12 and 13 of the ANVR Travel Terms and Conditions have been met.
12.
Notification of liability for accidents of carriers of passengers at sea
12.1
The carrier's liability for carriage by passengers at sea is subject to the possibility of death or personal injury to passengers, loss or damage to luggage, loss or damage to valuables and reduced mobility or loss of mobility for passengers with disabilities. assistive devices or other specialized equipment as referred to in Regulation (EC) No. 392/2009 of the European Parliament and of the European Council of 23 April 2009 on the liability of carriers of passengers by sea. For more information, please send an email to info@globalrunning.com with the subject line: accident liability.
13.
Information obligations regarding the identity of the operating carrier
13.1
As a result of the EU regulation on informing passengers about the identity of the operating carrier, we are obliged to inform you at the time of booking about the identity of the operating carrier and of all services to be provided in the context of the booked run trip as regards air transportation. If at the time of booking the operating airline has not yet been identified, we are obliged to indicate to you the airline or airlines likely to operate the flight. As soon as we know which airline will operate the flight, we will let you know. If the operating airline initially named changes, we will inform you of this change without delay. The list of airlines with EU operating bans (public list, formerly "black list") is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_nl.htm.
14.
Passport, visa and health requirements.
14.1
We will inform you of the general passport and visa requirements and health formalities of the destination country, including estimated timeframes for obtaining visas, if required, prior to the conclusion of the walking tour agreement.
14.2
Obtaining and possessing the necessary travel documents, obtaining potentially necessary vaccinations and complying with customs and foreign exchange regulations are your sole responsibilities. Any disadvantages arising from non-compliance with these regulations, e.g. payment of cancellation fees, are your responsibility.
15.3
We are not liable for the timely issuance of necessary visas by the respective diplomatic representation.
15.
Travel protection (cancellation insurance, etc.).
15.1
Please note that the prices as listed on our website Globalrunning.com do not include cancellation insurance. If you cancel your trip before departure, cancellation fees will apply. If the trip is cancelled, there may be additional return trip fees and other additional costs. You may wish to purchase travel insurance from us.
16.
Data protection
16.1
When making your reservation, we collect personal data necessary for the execution and fulfillment of the travel contract. This data is stored electronically by us, processed and - to the extent necessary for the purpose of the contract - transmitted to third parties, e.g. service providers such as hotels and airlines. If you provide your e-mail address when booking your trip, we will use it to keep you informed about your trip. If you have given your consent, we may contact you by email and send our newsletter. In it, an opt-out option is provided at all times.
17.
Compensation flat rates (see Article 5).
17.1
It may be that you have booked a running trip and you are no longer able to make it. If so, we offer the option of canceling your running trip. However, there are costs involved. The amount is a percentage of the travel sum and depends on when you cancel your running trip. The closer your departure, the higher the cost.
17.2
In case of cancellation, we will always charge 100% of the cost of start numbers, flights (if non-refundable) and insurance (hereinafter "other costs"). In addition, we will charge the following costs:
Up to 63 days before departure 35% of the travel sum minus other costs;
Up to 42 days before departure 50% of the travel sum minus other costs;
Up to 28 days before departure 75% of the travel sum minus other costs;
Up to 14 days before departure 90% of the travel sum minus other costs;
From 14 days before departure: the full travel sum minus other costs.
17.3
In accordance with Article 5.4, we reserve the right to charge a higher individually calculated compensation instead of the above lump sum compensation amount, insofar as we can prove that we incurred significantly higher costs than the respective applicable lump sum compensation percentage. In this case, we are obliged to quantify and substantiate the required compensation, taking into account the expenses saved through other use of the travel services.
17.4
Globalrunning.com is affiliated with the Travel Guarantee Fund Foundation (SGR). The SGR guarantee means that consumers are assured of getting their prepaid travel money back if their counterparty is unable to fulfill the agreed consideration due to financial insolvency.
17.5
Globalrunning.com is affiliated with the Stichting Calamiteitenfonds Reizen (SFR). This means that you as a consumer who participates in a running trip organized by us will receive (part of) your travel sum back if we cannot execute the running trip due to a calamity, and the necessary additional costs will be reimbursed if we have to adjust the running trip due to a calamity or if we have to repatriate you early. Disaster means an abnormal event caused by acts of war or natural disaster. Running trips to an area to which a coverage limitation or disbursement situation determined by the Calamity Commission of the Calamity Fund applies can be cancelled or, if possible and desired, rebooked by you free of charge as of three (3) calendar days prior to departure.
17.6
If unavoidable and extraordinary circumstances (being all circumstances beyond our control and which cannot reasonably be attributed to us such as road or air traffic congestion, public transport strikes or weather conditions) occur at the destination or in its immediate vicinity which have a significant impact on the execution of the running trip or on passenger transport to the destination, you are entitled to terminate the running trip before the start of the running trip without payment of a termination fee. In this case, all amounts paid for the running trip will be refunded in full, but you will not be entitled to compensation.
17.7
Cancellations outside office hours are deemed to have been made the next business day.
18.
Other
18.1
Verbal agreements are usually not provable later. For this reason, we can only accept oral agreements if they are confirmed by us in writing.
18.2
We would like to point out that each passenger traveling to the airport (baggage belts, transportation) and during transfers (buses, cabs, etc.) must personally receive and inspect their luggage. Each passenger is solely responsible for their luggage.
18.3
As usual with all sporting events, we are not liable for accidents and damages of any kind, including during transfers to and from these events.
18.4
The agreements between Globalrunning.com and the traveler are governed by Dutch law.
18.5
These travel conditions apply to new bookings as of July 1, 2018.
Travel organizer
Rho-Delta Travel B.V.
Escudostraat 2
2991 XV Barendrecht
Phone number: 010-4971180
E-mail: info@globalrunning.com
Website: www.globalrunning.com
These General Travel Conditions are written to inform you of your rights and obligations as part of your running trip. In addition, we provide herein information on what to expect on your running trip. All running trips booked as of July 1, 2018 are subject to the ANVR Travelers Terms and Conditions, paragraph 1 (latest version: www.anvr.nl/consumentenvoorwaarden.pdf). Unless the ANVR Travel Terms and Conditions permit deviation therefrom, these General Travel Terms and Conditions cannot affect the ANVR Travel Terms and Conditions. The General Travel Terms and Conditions are only intended to further strengthen and clarify your position.
Before you travel, check any COVID rules that may apply at that time.
- Depending on transportation type and destination
- Quarantine and coronas may be required (at your own risk and expense)
- Possible border controls
Your travel agent is not responsible/liable if you cannot provide valid documents.
1.
Offer
1.1
The basis of this offer is our running trip description and our additional information for the particular running trip, to the extent available at the time of booking. Brochures from hotels, marathon organizations and other running activity providers not published by us are not binding on our performance obligation unless they are included in the running trip agreement in agreement with you.
1.2
We do a careful review of contracted hotels, marathon organizations and other running activity providers. The information on our website is made to the best of our knowledge. Where ratings are specified, they refer to local standards. For differences arising from the description on our website and the customer's expectations, we can only be held liable if one of the grounds for liability set out in these General Conditions of Travel exists.
1.3
Prices quoted are per person (runner or supporter), and are based on the assumption that two people travel together (double room). Individual travelers pay a surcharge,. The cost of support services, e.g. arranging visas and reservations are passed on to the customer and charged separately.
2.
Booking
2.1
You are responsible for all contractual obligations of travelers (runners and supporters) for whom you book, including yourself, to the extent that you have entered into this obligation by express and separate declaration.
2.2
If a minor wishes to make a booking, he must prove that his parent(s) or guardian(s) have given their consent. In some countries it is also not allowed to make a trip without an adult traveling with you. It is not permitted to make a booking under a false name, or stating a false age or (e-mail) address. We may cancel the walking tour agreement if you do not comply with this. In that case, we will refund you the travel price already paid. We will then deduct the costs we have incurred.
2.3
If the content of our walking tour confirmation differs from the content of the booking, a new offer is valid for ten days. The contract is concluded on the basis of this new offer, insofar as we have referred to the change regarding the new offer and have fulfilled our pre-contractual information obligations and you accept our offer by express declaration or prepayment within the binding period.
2.4
The online booking process is explained on the website Globalrunning.com. To correct your entries, to delete or reset the entire booking form, a correction option is available, the use of which is explained.
2.5
By clicking on the "book" button (or similar wording), you offer us the conclusion of the binding running trip agreement through your booking request. We immediately acknowledge receipt of your booking request via e-mail (confirmation of receipt). By clicking the button you do not justify your claim to the conclusion of a contract.
2.6
The walking tour contract is concluded bindingly as soon as you receive our final booking confirmation via e-mail.
2.7
The ANVR travel conditions, paragraph 1, article 1.3 give you the opportunity to revoke your booking under the conditions stated there. If the running trip offer or running trip documents state that no cooling-off period or right of withdrawal applies, or if they use the term "final booking", no right of withdrawal applies. The right of withdrawal must be exercised in the manner prescribed in these General Travel Terms and Conditions.
3.
Payment / travel documents
3.1
At the conclusion of the running trip agreement, you will pay the amount specified in the order confirmation. This amount is 100% of the cost of the ordered start numbers and insurance plus 50% of the total running trip cost minus this cost of the ordered start numbers and insurance.
3.2
The remaining amount is payable upon receipt of the final invoice or no later than two (2) months before the start of the running trip. For short-term bookings made within two (2) months before the start of the running trip, the total cost of the running trip is due immediately. Any processing fees, cancellation fees and rebooking fees are also due immediately.
3.3
If you do not make the deposit and/or final payment according to the agreed due dates, although we are willing and able to provide the contractual services properly, have fulfilled our legal information obligations and have no legal or contractual retention obligations in your favor, we have the right, after sending a reminder with a deadline, to cancel the running trip agreement and charge a cancellation fee in accordance with Article 5.
3.4
The running trip documents are generally made approximately 21 days before the start of the running trip, if necessary within 24 hours for short-term bookings. Shipping documents will be sent by email.
4.
Changes to your running trip by Globalrunning.com
4.1
Deviations of essential features of the agreed content of the running trip agreement, which become necessary after the conclusion of the agreement and which we have not caused in good faith, we may implement before departure, as long as the deviations are insignificant and do not affect the overall scope of the running trip.
4.2
We are obliged to inform you clearly, understandably, in the shortest possible time and in an explicit manner about a change in a running trip as well as the reason for the change. We will inform you by email, phone call or voicemail message.
4.3
In the event of a material change in an essential feature of a running trip or deviation from your specific requirements that have become part of the running trip agreement, you have the right, within a reasonable period of time set by us to notify you of the change, to decline the changed running trip agreement free of charge or confirm your participation in a substitute running trip if we have offered you such a substitute running trip. You have the choice to respond to our notice or not. If we have not heard your response or have not heard your response in a timely manner, the notified change will be deemed accepted.
4.4
Warranty claims remain unchanged for as long as the changed service is defective. If we have lower costs to perform the modified or replacement running trip of comparable quality, the difference will be reimbursed.
5.
Cancellation before departure / Cancellation fees.
5.1
You may cancel your running trip agreement at any time before the start of the running trip. You must notify us of the reason for cancellation by email.
5.2
If you cancel before the start of the running trip, we will not be entitled to the price for the running trip. Instead, you will owe us a reasonable fee unless the cancellation is our responsibility or results from exceptional circumstances occurring at or near the destination that are material to the execution of the running trip.
5.3
The amount of reasonable compensation is fixed at a flat rate, taking into account the period between cancellation and the start of the running trip, taking into account the expected savings in costs and the expected acquisition through the other use of the travel services. The lump sum compensation can be found in the Article 18 of these General Travel Conditions.
5.4
We reserve the right to charge a higher individually calculated compensation instead of the above lump sum compensation amount, insofar as we can prove that we have incurred significantly higher costs than the respective applicable lump sum compensation rate. In this case, we are obliged to quantify and substantiate the required compensation, taking into account the expenses saved through other use of the travel services.
5.5
If we are obliged to compensate the travel price as a result of a cancellation, we will provide such compensation upon receipt of the cancellation notice at short notice and as soon as possible.
6.
Rebooking / substitution
6.1
Entry tickets, start numbers and insurance cannot be rebooked nor converted to another person's name.
6.2
After concluding the running trip agreement, you are not entitled to any changes, in particular regarding the travel date, destination, place of departure, accommodation or type of transportation (rebooking). If you want to make a rebooking - if possible - we usually have the same costs as for a cancellation. Therefore, we must charge you the same amount in fees for a rebooking. For other, minor changes, however, we only charge a processing fee of EUR 35. This does not apply if the rebooking is necessary because we provided you with incorrect or inadequate information before you made the booking. In this case, the rebooking is free of charge to you.
6.3
In addition to the provisions in the ANVR Travelers' Conditions, paragraph 1 (see Article 8.1) regarding substitution, the third party that enters into the rights and obligations of the loop travel agreement in your place must meet all the requirements set for the loop travel and substitution.
6.4
You may notify us by email up to seven (7) days prior to the commencement of the trip that, in consideration of clause 6.2, in lieu of you a third party assumes the rights and obligations of the running trip agreement.
7.
Unused travel services
7.1
If you do not use individual travel services that we were able and willing to provide in accordance with the loop travel agreement for reasons attributable to you, you are not entitled to a pro rata refund of the travel price. This does not apply if such reasons would have justified you under the legal requirements for free cancellation or for termination of the running trip agreement. We will endeavor to reimburse the costs saved by the service providers. This obligation will be waived if the expense is completely negligible.
8.
Termination for conduct reasons.
8.1
We may cancel or terminate the running trip agreement without notice if you interfere with the performance of the running trip, regardless of our warning that you are behaving in breach of the running trip agreement that warrants immediate cancellation of the contract. This does not apply if the conduct in violation of the running trip agreement is based on a breach of our own information obligations. If we cancel we reserve the right to the full trip price; however, we must recognize and deduct from this trip price the value of the costs saved and any benefits we obtain from any other use of the unused services including amounts reimbursed by the service providers.
9.
Obligation to cooperate of the traveler (runner and supporter).
9.1
Please inform us in a timely manner should you not receive the required travel documents by the deadline.
9.2
If the running trip is not experienced without defects, you may request a solution. This requires - without prejudice to our primary duty to perform - your cooperation. Therefore, you are obliged to do everything you can to help eliminate the defect and to minimize or completely prevent any damage. To the extent we were unable to remedy the cause of the default as a result of culpable default, you are not entitled to damages. If you communicate with us please state at least the trip number, the trip destination and the start and end date of the running trip as stated in the travel documents.
9.3
Please note that baggage loss, damage and delay associated with air travel in accordance with aviation regulations must be reported by you immediately on the spot to the airline's ground handler by means of a so-called Property Irregularity Report (PIR) report. To make a PIR report, you need your boarding pass (boarding card) with the so-called baggage receipt (claim ticket). You received the claim ticket at check-in.
of your baggage. Please do not throw it away until you have verified that your baggage has arrived (undamaged). Compensation for loss, delay or damage to registered baggage is limited under international conventions to a maximum of
an amount of 1,131 Special Drawing Rights (SDR). The SDR is a currency determined by the International Monetary Fund. The exchange rate against the euro changes daily. See www.imf.org/external/np/fin/data/rms_five.aspx. The amount of compensation mentioned is a maximum. It may end up being less. This is due to applicable conventions and depends on the airports from which you depart and where you arrive and the weight of your luggage. If you do nothing, this cannot be waived. But if your baggage is worth more than this maximum, you can ask the airline for a higher maximum at check-in. You do this by filling out a so-called declaration of interest and paying an additional fee. How much this is varies by airline. The staff at the check-in desk can help you with this. Valuable and fragile items (think cameras or jewelry) and medicines must be carried as hand luggage in the cabin. This is due to possible loss or a delayed arrival of your luggage.
10.
Limitation of liability
10.1
Of course we hope that the walking tour you have booked fully meets your expectations. In the unlikely event that this is not the case, then - in addition to the provisions in the ANVR travel conditions, paragraph 1 (article 12) - what is stated in this article 10 applies.
10.2
We are not liable if your running trip does not meet your expectations if this is caused by force majeure, including unavoidable and extraordinary circumstances (being all circumstances beyond our control and not reasonably attributable to us such as road or air traffic congestion, public transport strikes or weather conditions). We are also not liable if your running trip does not meet your expectations when this is due to yourself or a third party not engaged by Globalrunning.com in the performance of the travel services.
10.3
Our liability for damages (including costs) shall at all times be limited to a maximum of three times (3x) the travel price, unless such damage is caused by willful intent or gross negligence of Globalrunning.com. The limitation of liability described in the preceding sentence also does not apply if the damage consists of personal injury. Should any form of damage be subject to a treaty or regulation of the European Union, Globalrunning.com is free to rely on an exclusion or limitation of liability granted by the relevant regulation or
permits.
10.4
We shall not be liable for performance disruptions, bodily injury and property damage in connection with running trip services if these services are explicitly specified in the running trip advertisement and the running trip confirmation as third-party services, stating the identity and address of the contract partner, in such a way that it is clear to you that these services are not part of the running trip provided by Globalrunning.com. However, we shall be liable if and to the extent that your loss is a result of a breach of our duty of information.
10.5
Any claim for damages shall expire after two (2) years. This means that you must have filed or instituted any claim for damages no later than two years after the end of your running trip. If you wait longer than two (2) years, you may no longer file such a claim.
11.
Disputes
11.1
Please note that we do not participate in a voluntary resolution of consumer disputes. For all travel agreements concluded in electronic commerce, we refer to the European platform for online dispute resolution http://ec.europa.eu/consumers/odr. This platform ensures that your complaint goes to the appropriate dispute committee. In the Netherlands, this is the Geschillencommissie Reizen (see www.sgr.nl), to which Globalrunning.com is automatically affiliated as an ANVR member. The Geschillencommissie Reizen is recognized by the European Commission as a neutral body for alternative travel arrangements.
dispute resolution, as referred to above. It is also possible to submit a complaint directly to the Geschillencommissie Reizen:
Travel Disputes Committee
PO Box 90600
2509 LP The Hague
tel. 070-310 53 10
www.degeschillencommissie.nl
Please note that your complaint will only be handled by the Travel Disputes Committee if the provisions of articles 12 and 13 of the ANVR Travel Terms and Conditions have been met.
12.
Notification of liability for accidents of carriers of passengers at sea
12.1
The carrier's liability for carriage by passengers at sea is subject to the possibility of death or personal injury to passengers, loss or damage to luggage, loss or damage to valuables and reduced mobility or loss of mobility for passengers with disabilities. assistive devices or other specialized equipment as referred to in Regulation (EC) No. 392/2009 of the European Parliament and of the European Council of 23 April 2009 on the liability of carriers of passengers by sea. For more information, please send an email to info@globalrunning.com with the subject line: accident liability.
13.
Information obligations regarding the identity of the operating carrier
13.1
As a result of the EU regulation on informing passengers about the identity of the operating carrier, we are obliged to inform you at the time of booking about the identity of the operating carrier and of all services to be provided in the context of the booked run trip as regards air transportation. If at the time of booking the operating airline has not yet been identified, we are obliged to indicate to you the airline or airlines likely to operate the flight. As soon as we know which airline will operate the flight, we will let you know. If the operating airline initially named changes, we will inform you of this change without delay. The list of airlines with EU operating bans (public list, formerly "black list") is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_nl.htm.
14.
Passport, visa and health requirements.
14.1
We will inform you of the general passport and visa requirements and health formalities of the destination country, including estimated timeframes for obtaining visas, if required, prior to the conclusion of the walking tour agreement.
14.2
Obtaining and possessing the necessary travel documents, obtaining potentially necessary vaccinations and complying with customs and foreign exchange regulations are your sole responsibilities. Any disadvantages arising from non-compliance with these regulations, e.g. payment of cancellation fees, are your responsibility.
15.3
We are not liable for the timely issuance of necessary visas by the respective diplomatic representation.
15.
Travel protection (cancellation insurance, etc.).
15.1
Please note that the prices as listed on our website Globalrunning.com do not include cancellation insurance. If you cancel your trip before departure, cancellation fees will apply. If the trip is cancelled, there may be additional return trip fees and other additional costs. You may wish to purchase travel insurance from us.
16.
Data protection
16.1
When making your reservation, we collect personal data necessary for the execution and fulfillment of the travel contract. This data is stored electronically by us, processed and - to the extent necessary for the purpose of the contract - transmitted to third parties, e.g. service providers such as hotels and airlines. If you provide your e-mail address when booking your trip, we will use it to keep you informed about your trip. If you have given your consent, we may contact you by email and send our newsletter. In it, an opt-out option is provided at all times.
17.
Compensation flat rates (see Article 5).
17.1
It may be that you have booked a running trip and you are no longer able to make it. If so, we offer the option of canceling your running trip. However, there are costs involved. The amount is a percentage of the travel sum and depends on when you cancel your running trip. The closer your departure, the higher the cost.
17.2
In case of cancellation, we will always charge 100% of the cost of start numbers, flights (if non-refundable) and insurance (hereinafter "other costs"). In addition, we will charge the following costs:
Up to 63 days before departure 35% of the travel sum minus other costs;
Up to 42 days before departure 50% of the travel sum minus other costs;
Up to 28 days before departure 75% of the travel sum minus other costs;
Up to 14 days before departure 90% of the travel sum minus other costs;
From 14 days before departure: the full travel sum minus other costs.
17.3
In accordance with Article 5.4, we reserve the right to charge a higher individually calculated compensation instead of the above lump sum compensation amount, insofar as we can prove that we incurred significantly higher costs than the respective applicable lump sum compensation percentage. In this case, we are obliged to quantify and substantiate the required compensation, taking into account the expenses saved through other use of the travel services.
17.4
Globalrunning.com is affiliated with the Travel Guarantee Fund Foundation (SGR). The SGR guarantee means that consumers are assured of getting their prepaid travel money back if their counterparty is unable to fulfill the agreed consideration due to financial insolvency.
17.5
Globalrunning.com is affiliated with the Stichting Calamiteitenfonds Reizen (SFR). This means that you as a consumer who participates in a running trip organized by us will receive (part of) your travel sum back if we cannot execute the running trip due to a calamity, and the necessary additional costs will be reimbursed if we have to adjust the running trip due to a calamity or if we have to repatriate you early. Disaster means an abnormal event caused by acts of war or natural disaster. Running trips to an area to which a coverage limitation or disbursement situation determined by the Calamity Commission of the Calamity Fund applies can be cancelled or, if possible and desired, rebooked by you free of charge as of three (3) calendar days prior to departure.
17.6
If unavoidable and extraordinary circumstances (being all circumstances beyond our control and which cannot reasonably be attributed to us such as road or air traffic congestion, public transport strikes or weather conditions) occur at the destination or in its immediate vicinity which have a significant impact on the execution of the running trip or on passenger transport to the destination, you are entitled to terminate the running trip before the start of the running trip without payment of a termination fee. In this case, all amounts paid for the running trip will be refunded in full, but you will not be entitled to compensation.
17.7
Cancellations outside office hours are deemed to have been made the next business day.
18.
Other
18.1
Verbal agreements are usually not provable later. For this reason, we can only accept oral agreements if they are confirmed by us in writing.
18.2
We would like to point out that each passenger traveling to the airport (baggage belts, transportation) and during transfers (buses, cabs, etc.) must personally receive and inspect their luggage. Each passenger is solely responsible for their luggage.
18.3
As usual with all sporting events, we are not liable for accidents and damages of any kind, including during transfers to and from these events.
18.4
The agreements between Globalrunning.com and the traveler are governed by Dutch law.
18.5
These travel conditions apply to new bookings as of July 1, 2018.
Travel organizer
Rho-Delta Travel B.V.
Escudostraat 2
2991 XV Barendrecht
Phone number: 010-4971180
E-mail: info@globalrunning.com
Website: www.globalrunning.com