General
Conditions
General conditions
ANVR Travel Conditions
Rho-Delta Travel B.V., trading under the name "Globalrunning.com", is a member of the Dutch ANVR. The ANVR applies strict membership standards and promotes the quality of travel and related information. The marathon trips on globalrunning.com are offered under the ANVR Travel Conditions (Travel and/or Booking Conditions and/or Linked Travel Arrangement Conditions).
Click on here to read and save the ANVR Travel Conditions and other important information.
When making your booking, you must confirm that you have read and agree to the ANVR Travel Conditions applicable to your booking — being the ANVR Package Travel Conditions or the ANVR Booking Conditions for individual travel services and/or the Linked Travel Arrangement Conditions, as well as other ANVR information. You must also confirm that you have read and agree to the supplementary conditions of Globalrunning.com.
Supplementary Conditions of Globalrunning.com
The following provisions have been established by Globalrunning.com independently. The content of these articles has not been subject to consultation between the ANVR and the Dutch Consumers' Association within the framework of the Co-ordination Group for Self-Regulation of the Dutch Social and Economic Council. These own provisions of Globalrunning.com may not detract from the ANVR Travel Conditions and are intended solely as a supplement to the ANVR Conditions where indicated in the ANVR Conditions themselves, and/or to further strengthen the position of the traveller.
Booking Fees
Globalrunning.com charges a fixed fee of € 25.00 (in words: twenty-five euros) for each booking. If the booking is made for multiple persons at the same time, this amount is charged only once.
Payment
Within 10 days of confirmation, a deposit of 50% of the total travel price plus 100% of the booking fees, the SGR contribution, the Calamity Fund contribution, and any insurance premiums must be paid. The total travel price must be paid no later than 120 days before departure.
Cancellation
In the event of cancellation no later than 120 days before departure, the cancellation fees amount to 50% of the total travel price plus 100% of the race entry, booking fees, the SGR contribution, the Calamity Fund contribution, and any cancellation insurance. The costs of any other travel insurance policies that we may still cancel will be refunded.
In the event of cancellation from 120 days before departure, the cancellation costs amount to 100% of the total travel price, including administration fees, the SGR contribution, the contribution to the Calamity Fund, and any cancellation insurance, minus the costs of any other travel insurance policies that we may still have to cancel.
Minimum Participation for Marathon Trips
A minimum number of participants is set for each marathon trip. This minimum number is stated in the booking conditions on the Globalrunning.com website for each individual marathon trip. You will be informed by us no later than 6 weeks before departure if the marathon trip unexpectedly cannot proceed, or if it is offered as an individual marathon trip.
Race Entries
Supplementary conditions apply to the race entry/entries purchased by the participant. If the organisation hosting the event is required to cancel, modify or postpone the event in whole or in part due to circumstances beyond its control — including but not limited to war, terrorist attacks, natural disasters, pandemics, government measures, strikes or infrastructure disruptions — there may be no right to a refund, compensation or transfer to a future edition. This depends on the specific event.
Travel Documents
You are personally responsible for ensuring that you are in possession of all required documents at the time of departure and throughout the marathon trip. To this end, you must check in good time whether the information previously received is still correct. All participants, regardless of nationality, should check with their embassy or consulate which travel documents, such as a visa, are required.
Changes
We are dependent on third parties to implement any change you desire. Therefore, for each change you request, we must first verify whether a change is possible at all.
If a change can be implemented, the one-time change fee amounts to €100 per booking plus any change fees charged by third parties, such as change fees passed on to us by an airline, higher ticket costs, etc.
Health Requirements
Health recommendations and/or requirements may apply to our destinations. For information, we refer you to your general practitioner, the Public Health Service, the Department of Health and Social Care, or www.travelhealthpro.org.uk.
Surcharges Included
All prices stated on the Globalrunning.com website are inclusive of airport taxes, fuel surcharges, security surcharges and local taxes. Globalrunning.com reserves the right to pass on any interim increases in these costs on a net basis, i.e. without mark-up. This will only occur where these costs were not yet known at the time the travel price was established. See also Article 5 of the ANVR Travel Conditions. The travel price may, for example, be increased as a result of a further rise in fuel costs.
Trip-Specific Special Conditions
For specific trips, Globalrunning.com may establish supplementary conditions. These conditions also may not detract from the ANVR Travel Conditions and are intended solely as a supplement to the ANVR Conditions where indicated in the ANVR Conditions themselves, and/or to further strengthen the position of the traveller.
Complaints During the Marathon Trip
Complaints regarding the execution of the agreement must be reported on location as soon as possible, so that a solution can be sought. To do so, please contact — in the following order:
1. the service provider concerned (hotel, airline, etc.)
2. the tour guide or, if not present or reachable
3. Globalrunning.com
4. If the deficiency is not remedied and it affects the quality of the trip, it must in any case be reported to Globalrunning.com immediately, i.e. without any culpable delay.
If a deficiency is not satisfactorily resolved on location, you may have it registered with Globalrunning.com in the form of a complaint (complaint report). The contact details and availability of the relevant parties can be found on this website and in your travel documents. If you as a traveller have failed to comply with the reporting obligation and the registration of the complaint in the manner indicated by Globalrunning.com, and Globalrunning.com was thereby unable to remedy the deficiency, any entitlement to compensation may (partially) lapse.
Complaints After the Marathon Trip
If a complaint is not resolved to satisfaction, it must be submitted as soon as possible, but no later than two months after the end of the trip (or the service enjoyed), or after the original departure date if the trip did not take place, in the prescribed manner. Where available, you should attach a copy of the complaint report.
If the complaint concerns the conclusion of an agreement, it must be submitted to Globalrunning.com as soon as possible, but no later than two months after the traveller became aware of the facts on which the complaint is based. If you as a traveller do not submit the complaint in time, it will not be processed, unless the traveller cannot reasonably be held responsible for the late submission.
Globalrunning.com will provide a substantive response no later than one month after receipt of the complaint.
Stichting Garantiefonds Reisgelden (SGR)
Globalrunning.com is a member of the Dutch SGR. You can verify this at www.sgr.nl. Within the limits of the SGR guarantee scheme (www.sgr.nl/garantieregeling), the marathon trips published on the Globalrunning.com website are covered by the SGR guarantee. This SGR guarantee means that the consumer is assured that their pre-paid travel funds will be refunded if the counterparty is unable to fulfil the agreed obligations due to financial insolvency. Where the agreement also includes transport and the destination has already been reached, arrangements will be made for the return journey.
Calamity Fund
Globalrunning.com is a member of the Dutch Stichting Calamiteitenfonds Reizen. The guarantee of the Calamity Fund means that you as a traveller participating in a trip to which the guarantee applies will receive (part of) your travel price back if we are unable to carry out the trip in full or in part due to a calamity, or will have the necessary additional costs reimbursed if we are required to modify the trip or repatriate you early due to a calamity. A calamity is defined as an abnormal event caused by armed conflict or a natural disaster.
Legal Information
The combination of travel services offered to you constitutes a package travel arrangement within the meaning of Directive (EU) 2015/2302. You are therefore entitled to all EU rights that apply to package travel. See the Directive page.
Rho-Delta Travel B.V., trading under the name "Globalrunning.com", is a member of the Dutch ANVR. The ANVR applies strict membership standards and promotes the quality of travel and related information. The marathon trips on globalrunning.com are offered under the ANVR Travel Conditions (Travel and/or Booking Conditions and/or Linked Travel Arrangement Conditions).
Click on here to read and save the ANVR Travel Conditions and other important information.
When making your booking, you must confirm that you have read and agree to the ANVR Travel Conditions applicable to your booking — being the ANVR Package Travel Conditions or the ANVR Booking Conditions for individual travel services and/or the Linked Travel Arrangement Conditions, as well as other ANVR information. You must also confirm that you have read and agree to the supplementary conditions of Globalrunning.com.
Supplementary Conditions of Globalrunning.com
The following provisions have been established by Globalrunning.com independently. The content of these articles has not been subject to consultation between the ANVR and the Dutch Consumers' Association within the framework of the Co-ordination Group for Self-Regulation of the Dutch Social and Economic Council. These own provisions of Globalrunning.com may not detract from the ANVR Travel Conditions and are intended solely as a supplement to the ANVR Conditions where indicated in the ANVR Conditions themselves, and/or to further strengthen the position of the traveller.
Booking Fees
Globalrunning.com charges a fixed fee of € 25.00 (in words: twenty-five euros) for each booking. If the booking is made for multiple persons at the same time, this amount is charged only once.
Payment
Within 10 days of confirmation, a deposit of 50% of the total travel price plus 100% of the booking fees, the SGR contribution, the Calamity Fund contribution, and any insurance premiums must be paid. The total travel price must be paid no later than 120 days before departure.
Cancellation
In the event of cancellation no later than 120 days before departure, the cancellation fees amount to 50% of the total travel price plus 100% of the race entry, booking fees, the SGR contribution, the Calamity Fund contribution, and any cancellation insurance. The costs of any other travel insurance policies that we may still cancel will be refunded.
In the event of cancellation from 120 days before departure, the cancellation costs amount to 100% of the total travel price, including administration fees, the SGR contribution, the contribution to the Calamity Fund, and any cancellation insurance, minus the costs of any other travel insurance policies that we may still have to cancel.
Minimum Participation for Marathon Trips
A minimum number of participants is set for each marathon trip. This minimum number is stated in the booking conditions on the Globalrunning.com website for each individual marathon trip. You will be informed by us no later than 6 weeks before departure if the marathon trip unexpectedly cannot proceed, or if it is offered as an individual marathon trip.
Race Entries
Supplementary conditions apply to the race entry/entries purchased by the participant. If the organisation hosting the event is required to cancel, modify or postpone the event in whole or in part due to circumstances beyond its control — including but not limited to war, terrorist attacks, natural disasters, pandemics, government measures, strikes or infrastructure disruptions — there may be no right to a refund, compensation or transfer to a future edition. This depends on the specific event.
Travel Documents
You are personally responsible for ensuring that you are in possession of all required documents at the time of departure and throughout the marathon trip. To this end, you must check in good time whether the information previously received is still correct. All participants, regardless of nationality, should check with their embassy or consulate which travel documents, such as a visa, are required.
Changes
We are dependent on third parties to implement any change you desire. Therefore, for each change you request, we must first verify whether a change is possible at all.
If a change can be implemented, the one-time change fee amounts to €100 per booking plus any change fees charged by third parties, such as change fees passed on to us by an airline, higher ticket costs, etc.
Health Requirements
Health recommendations and/or requirements may apply to our destinations. For information, we refer you to your general practitioner, the Public Health Service, the Department of Health and Social Care, or www.travelhealthpro.org.uk.
Surcharges Included
All prices stated on the Globalrunning.com website are inclusive of airport taxes, fuel surcharges, security surcharges and local taxes. Globalrunning.com reserves the right to pass on any interim increases in these costs on a net basis, i.e. without mark-up. This will only occur where these costs were not yet known at the time the travel price was established. See also Article 5 of the ANVR Travel Conditions. The travel price may, for example, be increased as a result of a further rise in fuel costs.
Trip-Specific Special Conditions
For specific trips, Globalrunning.com may establish supplementary conditions. These conditions also may not detract from the ANVR Travel Conditions and are intended solely as a supplement to the ANVR Conditions where indicated in the ANVR Conditions themselves, and/or to further strengthen the position of the traveller.
Complaints During the Marathon Trip
Complaints regarding the execution of the agreement must be reported on location as soon as possible, so that a solution can be sought. To do so, please contact — in the following order:
1. the service provider concerned (hotel, airline, etc.)
2. the tour guide or, if not present or reachable
3. Globalrunning.com
4. If the deficiency is not remedied and it affects the quality of the trip, it must in any case be reported to Globalrunning.com immediately, i.e. without any culpable delay.
If a deficiency is not satisfactorily resolved on location, you may have it registered with Globalrunning.com in the form of a complaint (complaint report). The contact details and availability of the relevant parties can be found on this website and in your travel documents. If you as a traveller have failed to comply with the reporting obligation and the registration of the complaint in the manner indicated by Globalrunning.com, and Globalrunning.com was thereby unable to remedy the deficiency, any entitlement to compensation may (partially) lapse.
Complaints After the Marathon Trip
If a complaint is not resolved to satisfaction, it must be submitted as soon as possible, but no later than two months after the end of the trip (or the service enjoyed), or after the original departure date if the trip did not take place, in the prescribed manner. Where available, you should attach a copy of the complaint report.
If the complaint concerns the conclusion of an agreement, it must be submitted to Globalrunning.com as soon as possible, but no later than two months after the traveller became aware of the facts on which the complaint is based. If you as a traveller do not submit the complaint in time, it will not be processed, unless the traveller cannot reasonably be held responsible for the late submission.
Globalrunning.com will provide a substantive response no later than one month after receipt of the complaint.
Stichting Garantiefonds Reisgelden (SGR)
Globalrunning.com is a member of the Dutch SGR. You can verify this at www.sgr.nl. Within the limits of the SGR guarantee scheme (www.sgr.nl/garantieregeling), the marathon trips published on the Globalrunning.com website are covered by the SGR guarantee. This SGR guarantee means that the consumer is assured that their pre-paid travel funds will be refunded if the counterparty is unable to fulfil the agreed obligations due to financial insolvency. Where the agreement also includes transport and the destination has already been reached, arrangements will be made for the return journey.
Calamity Fund
Globalrunning.com is a member of the Dutch Stichting Calamiteitenfonds Reizen. The guarantee of the Calamity Fund means that you as a traveller participating in a trip to which the guarantee applies will receive (part of) your travel price back if we are unable to carry out the trip in full or in part due to a calamity, or will have the necessary additional costs reimbursed if we are required to modify the trip or repatriate you early due to a calamity. A calamity is defined as an abnormal event caused by armed conflict or a natural disaster.
Legal Information
The combination of travel services offered to you constitutes a package travel arrangement within the meaning of Directive (EU) 2015/2302. You are therefore entitled to all EU rights that apply to package travel. See the Directive page.